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TeethPlanning

Privacy Policy

Last updated: June 2026

Your privacy is important to us. This Privacy Policy explains how TeethPlanning collects, uses, and protects your information. The short version: patient records stay on your computer, and the only personal data we hold is what you give us when registering an account.

1. Information We Collect

When you create an account, we collect:

  • Email address
  • Full name
  • Clinic name
  • Password (stored as a secure hash)

When you subscribe, payment is collected by Dodo Payments (the Merchant of Record), which processes:

  • Cardholder name and billing details
  • Card number (tokenized — never visible to or stored by us)

We do not store your card number, CVV, or PIN. Payment data is processed by a PCI DSS compliant provider.

We may also collect:

  • Error logs (for troubleshooting)
  • Device information (OS, app version) for update delivery

2. Patient Data

Patient records you create in the desktop app — charts, treatment plans, documents — are stored in a local database on your clinic's computer. They are not transmitted to or stored on our servers. You are the data controller for your patients' records.

3. How We Use Your Information

  • Provide and maintain the Service
  • Process subscriptions (via Dodo Payments)
  • Send important notifications (billing, updates, security)
  • Provide customer support
  • Comply with legal obligations

4. Data Sharing

We do NOT:

  • Sell your personal data
  • Have access to your patient data
  • Use your data for advertising

We may share account data with:

  • Dodo Payments, to process subscriptions
  • Legal authorities if required by law
  • Service providers under strict confidentiality agreements

5. Your Rights

  • Access: request a copy of your personal data
  • Correction: update inaccurate information
  • Deletion: request account deletion (completed within 30 days)
  • Export: export your local data through Settings → Data Management
  • Withdraw consent: opt out of non-essential processing

6. Data Retention

  • Account data: until account deletion + 30 days
  • Payment records: retained by Dodo Payments per legal requirements
  • Error logs: 30 days
  • Patient data: on your machine, until you delete it

7. Cookies and Tracking

The desktop application does not use cookies. This website uses only essential cookies needed for signing in.

8. Children's Privacy

TeethPlanning is not intended for users under 18.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new "Last updated" date and communicated for significant updates.

10. Contact

  • Privacy: privacy@teethplanning.com
  • Support: support@teethplanning.com
  • Sales (pricing, Enterprise): sales@teethplanning.com

11. References

Your data is yours. We help you manage it securely.